Does Comcast really care?
So a couple of strange things happened today. First of all I had a comcast technician out again, and was griping about it on this blog. As you may have seen, I have griped about Comcast before, and a few people have commented about similar issues. What has never happened before, is that I got a response from Comcast.
I also noticed my twitter feed was being picked up by someone called Frank whose username was comcastcares. Interesting, perhaps Comcast has started trying to solve customer issues when they blog about them. Thats a clever approach, the oil goes to the squeeky wheel, and in the age of blogging, the impact of being a dissatisfied customer and a blogger can have negative impacts…








