How to setup GMail IMAP with Entourage

I was having an issue using Gmail’s new IMAP service in my Entourage client. I ended up finding these extremely well documented instructions on how to do this.

The only step I changed was to not change my Root folder to be “[Gmail]”. When I did this I did not see my gmail labels as IMAP folders, which is a pretty cool feature. Instead I went to the Advanced screen, and set my special folders to be the [Gmail]/folder variants, which provides me with the best of both worlds.

I am a happy chappy, my iphone, entourage and webmail accounts are all setup wonderfully now, and they are all synced. Life is good.


  1. Kristen Said,

    January 9, 2008 @ 7:41 am

    My system isnt adding the folders, even though I am not doing the [GMAIL] bracket Root Folder technique!?
    Also, any idea why, when I delete the root folder specs, it would begin duplicating random emails and then not allowing me to delete any of them?

    There are a ton of messaging boards out there that seem to have been experiencing the same issues, but without resolution. I am tempted to forward everything to the Mac address or get rid of Entourage all together.

  2. Stuart Said,

    January 9, 2008 @ 10:22 am

    I would recommend you delete the account settings and start again.
    It sounds like you have successfully connected to the gmail account, but the imap folders / gmail labels are not downloading.
    I would label a message in your inbox as “TEST” from the gmail web interface. After this, setup the account on entourage as documented in the instructions.

    After the account has been set up, edit the account and in the Advanced section change the special folders to be:
    [Gmail]/Sent Items

    Ensure the account is set to synch when you press send receive, and that the SSL options for the imap server are set correctly, and they match the gmail Imap settings from the setup screen within the gmail web page.

  3. Allen Fuller Said,

    November 29, 2008 @ 8:46 am

    This worked like a charm – thanks!

  4. Narcissus Said,

    April 4, 2009 @ 1:59 am

    Note that the reason setting your Root folder to “[GMail]” made everything disappear was because Gmail have now changed the root to “[Google Mail]” type that instead and it will show ALL of your folders/labels, while getting rid of the Duplicate inbox etc.


  5. afatliberal Said,

    May 2, 2009 @ 12:51 am


    setting [Google Mail] as the root only brings up the inbox for me

  6. afatliberal Said,

    May 2, 2009 @ 1:53 am

    okay figured it out. [Gmail] as a root works just fine, you just have to right click it and add the labels / folders back in

  7. Me Said,

    October 21, 2009 @ 11:03 am


    I only see my inbox, but no sent items, trash, etc. What exactly did you right click?

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