Mr Software and Beer writes on his blog about Apple’s great level customer service – and adversely how customer service trends in general tend to be taking a downward spiral.
I am so with him on this. I come from a land where customer service synonyms include rude, disrespectful and lacking. I too really dislike the trend here in the USA to be less trusting. It goes against the technology curve, as I am very sure there are solutions out there that adequately replace the annoying “exit greeter” at BestBuy.
The last time I was at BestBuy I was served by a very pleasant young lady at the cash register. After paying I was gathering my things and she closed that register and proceeded to swap duties with the exit greeter / shop-lifter finder.
As I walked to the door she asked to see my receipt and check my bag… I was stunned, “But you just checked me out” I stammered, “Yes” came the reply “But this is our policy, sorry”.
A great example of policy overtaking common sense and common decency.
The next time I leave BestBuy I am walking past the exit greeters without stopping. Please send donations for bail money to PayPal